FAQ

What is Polymer Clay?

Polymer Clay is a synthetic clay made from polymer polyvinyl chloride (PVC). Polymer clay is tested to be non-toxic and safe around children and pets. Polymer clay, once cured creates a plastic yet flexible feel.

 

How Durable are the tags?

Since Polymer Clay is a flexible and water-proof material, once it is cured, tags can withhold being under water and regular use. We also add layers of gloss protector on all tags or you can choose to add a resin top layer. However, harsh play, extreme vigorous activities, extreme weather (specially -20 C below) and sharp teeth of your pet chewing on it will cause damage. The metal in these tags may also tarnish or lose color in time.

 

How to Care for the Tags and Accessories?

We recommend that you clean your tag only by hand or soft cloth or sponge, and only use soap and water. Do not clean with alcohol-based products and other heavy duty cleaning solutions.

 

What is your return or exchange policy?

Due to the customized-nature of this product, we do not accept returns
However, if you have any questions or concerns, please do not hesitate to contact us directly.